Event Ticket Sales Terms and Conditions

Event tickets are issued by Baldock Festival CIC electronically and delivered by email to the supplied address.  The ticket delivery is operated by via the Baldock Festival website using Event Calendar and Woo commerce software and payments are processed by Stripe on behalf of Baldock Festival CIC.

In person ticket sales will be available with time and location advertised on the Baldock Festival website and social media pages.

Tickets for events are often restricted in number and will be sold on a first come, first served basis.

Organization of events is the responsibility of the event host.  Details of specific event hosts can be provided on request if required.

Refund Policy

In accordance with the single event exemption rules of the 2013 customer contract regulation, refunds are not normally available, unless the event is postponed or cancelled.

If an event is cancelled by the organizer tickets will be refunded via the original payment method.

Order Confirmation

On purchase of an event ticket you will receive an order confirmation by email to the provided address within 24 hours of payment.

Ticket Issue Format

Tickets are either e-ticket or physical tickets.

E-Tickets will be sent by email via the Baldock Festival Website to the supplied email address.

Physical, Printed or electronic tickets must be presented for entry to events.

Notifications of change.

If an event is postponed, cancelled or a venue is changed; Baldock Festival CIC will make best and reasonable efforts to notify customer via the supplied email address and through website and social media.   It is recommended that customers check prior to attending an event.

Baldock Festival CIC does not accept liability for any costs incurred by postponement or cancellation of an event.

Baldock Festival CIC and individual event organizers reserve the right to refuse entry to any individual or group at their discretion and in accordance with local and national licensing regulations.

These terms and conditions and any disputes arising are subject to, and governed by,  the laws of England and Wales.